We are using evaluations for calls currently but I’ve been asked if we can also use this to evaluate emails and messages.
I’m sure we can but they will need a different scorecard that is more relevant to the written word.
Does anybody currently do evaluations on emails and messages and what sort of thing have you got on your scorecard?
Thank you
Hi Cathy,
We evaluate emails via Netcall Converse in the same way we do calls. Happy to share the template if that would help.
Tracy
Hello and thank you,
I’d really appreciate it if you’d share the template.
Cathy
Hi Cathy,
I cannot work out how to attach it here, I can email it to you if you are happy to give me your email address (or unless someone can show me how to upload a doc here).
Tracy