Docs Portal Chatbot (Beta) Is Now Live!
Hi Everyone,
We’ve launched our new Docs Portal Chatbot on docs.netcall.com - giving customers a faster, more natural way to explore our documentation. Instead of browsing pages, you can now ask questions directly and get instant, conversational answers powered by our most capable model. This is a big step in improving self‑service and making our product knowledge more accessible.
What This Means
Conversational access to technical documentation.
Easier, faster customer self‑unblocking.
Insight into real customer questions.
Strong foundation for future support automation.
The chatbot always works from the latest documentation thanks to our automated update pipeline.
Why It’s in Beta
Our documentation is broad and technical, so the beta helps us fine‑tune accuracy and behaviour using real customer interactions. The core experience is strong - now we’re refining.
What’s Coming Next
Ability to raise tickets directly from the chatbot.
Improved Markdown formatting.
Access to multiple documentation versions.
To use this functionality just go to the Docs Portal and click on the Bot Icon located in the bottom right hand corner of the screen. We’re excited to bring you this new functionality. We hope you enjoy using it. Please feel free to provide any feedback you might have, positive or otherwise, via the Netcall Community Forum.
Many Thanks to our fantastic AI Team, lead by Chris Martin, for delivering this great piece of new functionality!
Best Regards,
Mark Pearson - AppShare Manager