If anyone knows a good way to do this, it would be very much appreciated.
I am trying to find all calls (over a period of time) that have been routed to a particular mailbox. The easiest way of doing this I can see would be if I could search the ‘Call Result Summary’ for ‘Called X voicemail’. In the returned results for In Recent Calls you have the below column headers for the calls shown, and call result summary is the last column:
However, there is no filter in the web GUI for call result summary. If there is a better way of finding out this information, please do let me know. Saying that…
When searching through call reports/recent calls there are parts in the URL that refer to different filters. For example, for period of time you can change RecentCalls1=X and RecentCalls2=X to RecentCalls1=1+week+ago and RecentCalls2=now to filter for all the calls between now and a week ago. Does anyone know if any of these matches to a Call Result Summary filter?
Hi @KeithAD, So Recent Calls is the best option—although please note that this normally only stores the last 90 days.
You can filter this further by using the DDI for your Voicemail system to show only calls that have gone to voicemail. You set your search date and times and download all calls that match (it could be a very large report, depending on your system).
You can use the Excel filter to filter the Result Summary to show only calls to that mailbox. This will then show all calls to that mailbox in your time and date set and list these within the Callers Number column.
I hope this helps.
Kind Regards.
Jonathan
1 Like
Hi @JonathanRedsell,
Thank you very much for your time. Looks like Recent Calls is indeed by default only storing the last 90 days.
The first proposed solution does not seem like it captures all call flows that end like the following:
I will try the second solution and break it up into smaller .csv files before searching the call summary. That should work thank you.
