My inherited forecasting spreadsheet, which was previously used to convert Netcall forecasting data into staffing requirements, is unfortunately no longer working as expected.
I suspect that the underlying Netcall report I was using may have been updated or changed slightly, but I’ve been unable to identify exactly what has changed or how to correct it.
Is there now an easier or more direct way of converting Netcall forecasting data into staffing requirements within the system itself, rather than relying on the spreadsheet? Any guidance would be greatly appreciated.