GOV.UK/Notify API

Liberty Converse and Connect Advice
1

Good Afternoon,

Is it possible for Liberty Converse to use the Gov.uk/Notify API for sending SMS messages?

Thanks

Paul

2

HI @thepfy, which part of the platform are you wanting to send SMS from?

Thanks

Jonathan

3

Hi Jonathan,

It would be Notify / Remind+ Outpatient Appointment Reminder and Confirmer campaigns.

Thanks

Paul

4

Thanks @thepfy I did think this but wanted to make sure. Is this for 2way SMS or just One way?

5

Hi Jonathan,

Just one-way. Cannot see anything on the website which mentions 2 way SMS
Their REST documentation is linked below.

REST API documentation - GOV.UK Notify (notifications.service.gov.uk)

Thanks Paul

6

Thanks Paul, just been checking and taking a look at my system (5.4.3) and note there is no direct way currently to connect to GOV.Notify

I shall go and speak to some people to see about the feasibility of this.

In the mean time if any other uses of GOV.Notify wish to have this method of connection available please let us know.

7

Thanks Jonathan,

Given the number of public sector organisations which use Netcall I can see gov.uk/notify as potentially useful given they allow you to send a number of SMS free.

The allowance is:

250,000 free text messages for central government services
25,000 free text messages for other public sector services

It costs 1.58 pence (plus VAT) for each text message you send after you’ve used your free allowance.

8

Thanks Paul. We have raised a change request for this feature, it is at the first stage (being considered), and we will update here with the outcome.

In the mean time can all customers who would benefit from this please let us know by commenting here and also if you can add any additional comments about how you utilise the SMS that would be great as well.

Thanks.

Jonathan

9

We’re using Gov.notify as well and would like to link this to our notify outbound.

IS this possible?

10

Hi,

I was just wondering what happened with this?

We’re keen to explore integrating our Create solution with Notify.gov for sending SMS messages, definitely for outbound and potentially for 2-way.

Jamie

11

Hey @Jamie.Robertson,
This above topic is about integration between Converse and Notify.gov. I understand you are looking at integrating Create rather than Converse with Notify.gov? (If so, then you are already able to :slight_smile: .)

Thanks,
Meike

12

However, maybe you have an update for others that are looking into this topic @JonathanRedsell?
Thank you!
Meike

13

Oops, didn’t realise I was in the Converse section!

Can you point me in the direction of any documents/resources regarding integrating Create with Notify.gov?

Many thanks

14

Hey @Jamie.Robertson!
No problem, happens so easily! :slight_smile:

Have a look at this document: Community > Resources > Library > Gov.notify setup (type ‘notify’ into the search bar when you are in the Library)

I don’t know if you use Converse and Connect as well, but if so - the ability to integrate with Notify was added a while back to both of those as well.

Meike

15

Is there any support for inbound SMS messaging for Gov.Notify in Liberty Converse Notify?
When selecting Gov.UK Notify SMS, the receive options disappear.

Thanks

16

Hi @Meike.Schulz does this document still exist? Im new to the community and I’m unable to find the file oath suggested

17

https://community.netcall.com/library/gov-notify-setup-information/

1 Like
20

Hi there does anyone know if there is a character limit for this? We are having an issue where SMS over the 255 character limit are not being passed through this. Here is the API endpoint error code:

10:59:25.3923API endpoint error: failure E202, Invalid value supplied for p_3: “…<message_contents>.” (String must not contain more than 255 characters)

Edit sorted now- single line text property type is limited to 255.