is there a way to apply and bulk absence on WFM for days when Contact Centre is closed This applies for any Bank holiday
Hi. Thanks for your question. We introduced the ability to add bulk absences to multiple Agents in one action from 5.11.
is there a way to apply and bulk absence on WFM for days when Contact Centre is closed This applies for any Bank holiday
Hi. Thanks for your question. We introduced the ability to add bulk absences to multiple Agents in one action from 5.11.