Would it be possible to get the “No Answer” data added to the dashboard, here – See below circled.
Correct me if I’m wrong. It’s to my understanding that the “No Answer” data (which we see in mamagement reports) is off the back of a call being presented and then ignored causing it to bounce to another available agent. As this is more within our control compared to the Abandonment rate, it would be greatly appreciated if we could get this added to the dashboard.
Thanks