Ideas wanted for Converse and Connect!

Just a reminder that if you’ve got a suggestion for a feature or change in Converse/Connect (or indeed any of our products) then please pop over to our new Ideas Portal at or click on the “Ideas” menu in the Community main page to tell us about it.

Or, take a look at the ideas already logged and vote for the ones that would you would find most useful. We’re going to use this feedback to help prioritise our future roadmap.

Right now, the most popular idea for Converse is one to force agents to select an activity code, but most of the voters are currently Netcall staff (!), so it would be useful to find out whether this is also the most popular idea with the wider community or whether there are some other great ideas out there. Over to you…