Hey everyone
We are delighted to announce that Liberty Converse CX v24.4 is now available!
We have made a number of improvements and bug fixes to Converse CX, of which include:
- Chat Translation – This allows agents to automatically translate messages from customers into English, and vice versa.
- Auto Logout - You can now configure agents to be automatically logged out of a Group if they go into “Not Responding” multiple times in a row without any other action.
- Improvements to Contact Visibility – The telephone number and email address of a user or phonebook entry is now visible when hovering over their avatar.
- Improved Search in Documents - When viewing a document in “Documents and Collections”, you can now search the document.
You can find the full release within the docs section in the Community.
Got an idea that you think should be included on our next update? Why not suggest it in our ideas portal!
If you have any questions, please don’t hesitate to ask
thanks
Lisa V