Hey everyone,
We’re pleased to announce the launch of Liberty Converse CX, our AI-powered cloud native contact centre solution, which sets out to redefine how you engage with customers.
Converse CX has robust cloud contact centre and AI capabilities that harness the power of the rest of the Liberty platform such as intelligent process automation and rapid application development. Using a blend of AI and intelligent automation to transform customer services and team efficiency, Converse CX also unveils a new breed of technology to the contact centre market.
Using practical and responsible AI features and functionality and the speed and agility of a cloud-native platform, we can set up a new contact centre environment smoothly and securely, and in the fraction of the time it takes to deploy a premised or hosted contact centre.
To see some of these time saving features in action, here’s a few short videos:
• Get Started – Create a contact centre from scratch, within minutes
• Easily transcribe calls
• Empower all of your team to create chatbots with our Chatbot Designer
• Unify channels and provide a consistent customer journey
• Resolve customer issues faster and more effectively on video calls
For more information, or to have a chat about CX give your account manager a nudge.
thanks
Lisa V 
