Introducing Liberty Converse CX

Hey everyone,

We’re pleased to announce the launch of Liberty Converse CX, our AI-powered cloud native contact centre solution, which sets out to redefine how you engage with customers.

Converse CX has robust cloud contact centre and AI capabilities that harness the power of the rest of the Liberty platform such as intelligent process automation and rapid application development. Using a blend of AI and intelligent automation to transform customer services and team efficiency, Converse CX also unveils a new breed of technology to the contact centre market.

Using practical and responsible AI features and functionality and the speed and agility of a cloud-native platform, we can set up a new contact centre environment smoothly and securely, and in the fraction of the time it takes to deploy a premised or hosted contact centre.

To see some of these time saving features in action, here’s a few short videos:

Get Started – Create a contact centre from scratch, within minutes
Easily transcribe calls
Empower all of your team to create chatbots with our Chatbot Designer
Unify channels and provide a consistent customer journey
Resolve customer issues faster and more effectively on video calls

For more information, or to have a chat about CX give your account manager a nudge.


Lisa V :slight_smile:

Do you have any further details regarding the video call part of converse?

We want to build an off-site KIOSK where customers can either “join video meeting” or “start a video call” to speak to a customer services agent (some residents may be without a computer, homeless etc.)

Any ideas on how we could achieve this using Liberty Create / Teams would warmly welcomed!

Thanks :mailbox_with_no_mail:

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