Hi all,
I’m looking for some advice on the correct way to amend an existing Booking in Create, specifically when changing the Resource assigned to the booking.
I have a Booking Diary set up where the Resources are Mechanic technicians. Creating a new booking works as expected, and the available mechanics/resources are shown correctly.
However, I’m having an issue when amending an existing booking.
For example, I have an existing booking:
- Resource: Mechanic 1
- Date: 28/08/2026
- Time: 10:30–11:25
When I open the booking and try to change the Resource from Mechanic 1 → Mechanic 2, Mechanic 2 does not always appear as an available Resource, even though I know Mechanic 2 is available at that time.
The same issue occurs if I try to change both the Resource and the date/time.
For example:
Existing booking:
Mechanic 1 – Monday 10:30
I want to amend it to:
Mechanic 2 – Monday 10:30
or:
Mechanic 2 – Tuesday 14:00
If Mechanic 2 is available according to their Resource/Shift Availability, I would expect them to be selectable, but currently this does not seem to work for me as expected.
I’ve also tried deleting the existing appointment first and then creating a new booking, but I get the same issue, the Resource I expect to be available still doesn’t appear.
I’ve looked at the available Rules, but the only relevant booking rule I can find is “Book the next available slot”, which doesn’t help because I need the back office user to choose the mechanic/resource and then choose the required date/time to amend the booking.
Thanks,
Amara