Hi there @marcin You can access all the column’s and what they mean using the Liberty online help which you can access from within your Liberty Converse application as shown here.
You can then got to Supervisor Guide - Reports - Reporting Library. You can then select the report you want to gather more information on.
So looking at the Queued vs Completed report we can see that from the date your have provided that 144 emails were brought forward into this time slot (so at 9am 144 emails were already in the Queue). During this hour slot of 09:00-09:59:59 you queued another 93 (new) emails, handled 63 and reassigned 52 emails, leaving a total of 122 emails to carry over to the 10am time slot.
Hopefully that helps you understand where the 144 emails came from in the Brought forward column in the previous time slot.
With regards to your live interactions showing 5 emails, this is live emails based on your filters so we would probably need to see this in a screenshot to advise further (happy to do this over email if you prefer and not to put possible customer information into a public domain).
With regards to transferred emails, This could depend on your Group/Queue setup. I will give it a test myself and see what happens. I know with calls we suggest using a separate Agent to Agent transfer queue to separate these calls but i’ve not tested on Emails, will come back to you and let you know.
Hope this helps in the mean time in relation to where you can find the report information within Liberty Converse and what the reports mean. Do let us know if you have any further questions though. Always happy to help.
Thanks Jonathan Redsell