Hi Folks
I am trying to add a few different questions in a flow with contact attributes assigned to each one. One of the attributes would ideally be used for a long type box to take down the details of the reason for contact. What seems to be happening is that connect is looking into our FAQ library at this point and trying to find something that matches. Is there a setting I’m missing that the system will just log the input rather than try to find a match from the FAQ.
Hi FeenoAye,
The FAQ system in Connect is designed to be checked given almost all inputs from the customer. The one scenario where we don’t send it to the natural language engine is when there is validation on the user input. So, for an example like yours, where you want to stay within the flow even if they say something that matches an FAQ, you could add a maximum length input:
This way the natural language engine will be ignored.
Hope this helps,
Luke
Thanks for that Luke, thats great.
