With Liberty Converse 5.4.1, Contact Centre Dashboards have had a bit of a makeover. To coincide with this release, we have created a new eLearning course to help guide our customers through how to create, manage and get the most out of Contact Centre Dashboards. You can enrol on this course by clicking here.
Dashboards in 5.4.1 enable you to drag to resize Widgets, to help you get that Dashboard look you really want and with new Widgets including QueueBuster information and displaying applications in an iframe, there is so much more you can display to help you manage your Contact Centre.
Got a great layout for a Dashboard? why not share this with others here on the community. (I smell the idea of a little competition here). We’d also really love to hear more about what you want/need from this product so feel free to feed back.