Limits on utterances for intents

Liberty Converse / CX
1

Currently the limit for utterances per intent is 250, is there a possibility for this to be increased?

Thanks

2

Hi Mudasar,

Thanks for sharing your experience—it’s certainly unusual to see that many utterances within a single intent! While it might seem helpful to cover every possible variation, having too many utterances can actually reduce the NLP model’s ability to accurately match intents.

To improve recognition, we recommend streamlining your utterance set and focusing on quality over quantity. This article on best practices from our documentation portal offers some great guidance on how to structure your interaction models more effectively.

Hope this helps!

Best regards,
Jonathan Gunner