Do any clients manage a multichannel team with staff that deal with customers face to face?
Is there any particular dashboard/integrating or way you can count footfall or log customer interactions.
Hi Jason, Yes, we have some customers that are managing and reporting on face to face contact as part a customer services multichannel team. We have a innovative way of to deal with this. I’d recommend that you contact your Account Manager and we can spend some time understanding your needs and show a potential solution.