Hi
We have Citizen Hub acting as our CRM. We also have several connected case management hosts. We’re looking at allowing access to some of the case managements to mobile devices via the Netcall App.
When opening the App, I need to “Add Application”, by entering the application URL, username and password.
Is there a way to configure this to use SSO rather than having to manually enter the login details as none of our users have passwords?
Hi Stephen,
Unfortunately not at present, however I have an idea logged to a similar effect.
May I ask that you click to support the idea and leave a comment surrounding your own use case.
https://ideas.netcall.com/i/ideas/p/feature/vote/idea/view?context_record_id=1326295
Many Thanks
Adam
Hi Adam
Many thanks for this. We’re having some difficulty getting the app to work in the way described in the training course.
Our set-up is we have CHCentral operating as our CRM, and several linked application hosts running a variety of case managements. All user config/authentication is handled by the CHCentral host. Our aim is to have these applications available in the app in both online and offline mode.
As a first test, I’ve downloaded the app, added an application for the Agent interface in our CHCentral application. When I click ‘Launch’, it opens a web browser, and asks me to login. It works, it lets me login, but all pages are displayed in a browser window. As soon as I disable data/wifi, I get a 404. I’m obviously missing something, the training course details how to configure the the widgets for offline mode, but when offline, I can’t even login?