Monthly User Meetings (Citizen Hub and more)

Hello everyone
Seems sensible to start using this section of the Forum to support the Monthly User Meetings too.
February feedback
DEMO: Thank you again to Craig Barker, Senior Digital Service Design Officer of Cumbria provides a short overview demo of their SEND children’s “Targeted Short Breaks Activities” build. This is an end-to-end service that provides parents of SEND children self-serve access to short break activities, through an online registration and activity booking system. The video is in Community Resources here https://community.netcall.com/resources/targeted-short-break-activities-send-cumbria-cc/
Meeting survey feedback
Thank you to all who fed back using the survey. The Monthly meeting will be rescheduled for a Wednesday 11 to 12.

User Meeting Wednesday 27th at 11 am

Chair: We are delighted to confirm that Clare Evans, Corporate services manager at Tewkesbury Borough Council will be chairing these meetings for the next several months.

Clare.Evans@tewkesbury.gov.uk please email her if you have any agenda suggestions

The agenda for April’s Wednesday is as follows

  • Introductions
  • Register of Interests app: Jim Davis, Customer Improvement Manager, South Hams West Devon
    • Democratic services at every council has a need to maintain this information for their councillors and local Parish Councils. This App is designed to automate the process of updating Councillor details (local and Parish) their details. It displays searchable results online automatically. It also automates the updating of parish clerk details. SHWD plan to have this ready for the May 4th elections.
    • SHWD will generously provide this very useful App to the AppShare
  • Local Gov Drupal: Will Callaghan, Product Lead will present on Local Gov Drupal
    • Several Netcall Users are already using Drupal as their CMS
    • We are exploring how to further support their journey.
  • Toolkit within the Framework : Neil Kennedy, Chief Technical Architect will share developments within the Citizen Hub toolkit.
  • AOB and requests

Hi Lynley,

I hadn’t heard of these meetings previously. Can you give me some information about the format and intended delegates? It sounds like something I or my colleagues may be interested in.

regards,

Richard

Hi Richard - lovely to hear from you. This monthly meeting is for all local government users - it is usually 60 minutes, with 3 short presentations and some discussion. All councils are invited, initially, we circulated an email to be forwarded. If you’d like to join, please email me at lynley.meyers@netcall.com with those you’d like me to add to the invite.

Update for all LG Users
thank you to all who attended the user meeting on the 27th. Good to have your company. A special thanks to our guests @JimDavis, #willcallaghan of LocalGovDrupal, and @neil.kennedy.
The register of interest demo from SHWD is here https://community.netcall.com/resources/demo-register-of-interests/ and the session about Drupal is here https://community.netcall.com/resources/discussion-local-gov-drupal/
Warm thanks again to our chair @clareevans Clare.Evans@tewkesbury.gov.uk
We are working on the agenda for next month 25th May and will publish it in about 2 weeks
if you have a topic you’d like included, or are ready with an app for “show and tell” please let us know.

Thank you to those who were able to join on Wednesday.
Big thank you again to Victoria and Kevin for their demo.
2 min survey – 3 questions
[@Clare.Evans] has requested a survey on working groups.
Please may we ask you to join in and help us to better understand everyone’s needs? You’ll find it here LCforLG User Survey - Working groups

hello everyone
the Croydon demo video is now up on the community https://community.netcall.com/library/local-gov-user-meeting-general-enquiries/
thank you to all who have completed the survey, we’d love to hear about your priorities. Oh, and by the way, the average completion time is 60 secs.
best wishes
Lynley

Hello Everyone
Wasn’t it an amazing turnout - over 50 local gov low-coders!! How fab.
Thanks to the Adur and Worthing team for a great demo.
It was exciting to hear about the joint working between Newcastle, Cumbria, and Croydon.
My quote of the session was “we had thought it would be very complex … in less than an hour with the right people in the room we had it working

To catch up with or rewatch, the video of Adur and Worthing’s demo is here https://community.netcall.com/library/local-gov-user-meeting-citizen-case-management/

Looking forward to the AI workshop on 27th July. See you all there.

https://community.netcall.com/library/local-gov-user-meeting-ai-functionality-within-liberty-create/
Local Gov User Meeting: AI functionality within Liberty Create
The July 2022 Local Government user meeting focussed on new AI functionality within Liberty Create. Our Chris Roberts, Senior Solutions Architect provided a walk-through of the AI functionality.
Then using the data provided by Joe Cole, Lead Digital Officer at Tewkesbury Borough Council, Chris ran through a use scenario. Watch the video to learn more.
During the September meeting, we’ll be asking Users if they have any use case ideas for further follow up.

Hi there, Id like to join the monthly user meetings, please can you advise how I do this? Thanks
Katie
Darlington Borough Council

Hi Kate - thanks for your query - I’m writing to you via email to discuss how I can help - thanks Lynley