Is it possible to report on the peak number of calls queued against a skill?
I can see the total of calls queued but not the peak. Is this possible?
Hi Gordon, that could depend on what you mean by Peak. For example, I can run an Interaction volume report for Yesterday, with the Skill chosen and then break this down by 15 minutes. Or I could do this for the last 3 months and break it down by Day.
Are you looking for the highest number of calls for a particular Skill at any one time or a total over a time period?
Thanks.
Jonathan Redsell