Good Morning,
I have a user who requires permissions to view reports for a CallQueue. They already have Dialogue Report Viewer permissions for their relevant dialogues, but I do not see an option to grant this for CallQueues. I don’t want to have to grant an Administrator permission if possible.
Many thanks in advance.
Hi Andy, not sure if anyone has answered this. The best I could find was to create a role named “View Call Queue Report”, type is “System” and there is a list of options and I checked the one called “View CallQueue Summary Report”. When the user logs in the are shown the directory, and can search it but not add/delete/amend, they can also see if they have voice mail but when they click on the “cog” symbol (top RHS) they are taken to the main page; all the options are greyed out with the exception of the “CallQueue" Summary” which they can select and it gives access to all the queue reports - several add ons that you may not wish a user to see but they can access the queue report without breaking the system.