Hello,
We are currently looking to make some improvements to the dedicated Switchboard UI.
Does anyone have any concerns if we changed the directory search so that it automatically clears the last search after a call ends?
The search can already be cleared by pressing the Escape key but some customers have requested that the search be automatically cleared so they are ready to immediately start searching again for their next call.
Some input on this would be very useful to us.
Many thanks
Jonathan Gunner
Hi Jonathan,
Will pass this onto people next week (after half term) to gain some feedback from our Switchboard.
Paul
Hi,
I have spoken with one very large user of the switchboard interface who have confirmed that they would support this change. I have a couple more conversations with other users lined up for the next week or so too…
I assume we’re saying that the search bar would clear when wrap-up completes? The only risk I can see is if the agent was entering something in the search bar when wrap-up ended automatically…
@sam.roddis Most (if not all) SB’s don’t use wrap up, but yes, I’d assume once the call ends (inc wrap-up) would be the most suitable.
Only had 2 of our Switchboard feedback and they have said the change would be welcome.
If you are going to refresh the way Switchboard works, Please could I suggest adding frequently used number buttons across the top of the directory. This would help operators contact on call engineers with mobile number too long to remember.
Hi Carl, great idea, and I am sure I have had someone else ask this before. Check out the Ideas tab at the top of this page, where you can search, filter on products, upvote ideas and add your own.
I have added this idea for you, so go and give it an upvote 