Remote Service "Info Slug" in use "Record with this value already exists"

Liberty Create - Build Advice
1

I have tried to add a new service today, but it seems the “Info Slug” belongs to a deleted record of which I cannot access…

When I attempt to use an Info Slug of procurement it says Record with this value already exists

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I have set up service using this name, so need to be able to use it.

Anyone know how to get this record permanently deleted, or is it something else I am missing?

Many Thanks
JonathanFS

2

I have marked the Retain deleted records in the database to 1 days (3 days ago)

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…and ran the Script to delete this data (ran several times over last 3 days)
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But data has not been deleted?

Any help appreciated.
JonathanFS

3

Are you using Multitenancy at all? That is one scenario where the record could still exist but is just not visible to you because of that maybe.

4

I don’t believe we are using Multi-Tenancy?

How do I delete if this is the case?

Can Netcall admins delete this data on my behalf?

Thanks
JonathanFS

5

It may not be that, just a possibility. But if it was you’d need to be a user with access to that Tenant record. Hard to be certain or any more specific without seeing your actual config and data, so I’d suggest raising a support ticket. Someone can then take a look directly on your app and advise accordingly.

6

Thanks Bob, I will raise a support ticket as you suggest.

The stranger thing is that I just added a new host environment for "Internal’ LIVE, went through all the config and then went to add my new ‘procurment’ service and I get the same error I got with Build + Test.

I have not added/deleted a service named 'procurement ', but it says this
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Thanks for your help.
JonathanFS