Hi has anyone replaced a Contact Centre scripting solution such as Key Fax with NetCall? Id be keen to learn more
HI @Jatinder Can’t say we have come across a Key Fax Contact Centre before. Can you elaborate in what you are looking to achieve and I am sure we can help.
Many thanks.
Jonathan
Hi Jonathon - we use a scripting diagnostic solution at the contact centre which guides the advisors. We are moving over to the converse environment with create, and we are keen to see how we replace the scripts. Im aware that NetCall offer a couple of approaches to this, so id love to find out more.
Hi @Jatinder I have some thoughts around this but would like to arrange a call to discuss further. I’ll drop you an email and we can follow up here after we have spoken, if that’s ok?
Pefrect - thanks Lewis, i look forward to catching up