Report on numbers transferred to

Liberty Converse and Connect Advice
1

Hi, is there a way to run a report that shows how many times an internal number has been called and the results of it i.e. call transferred, no answer etc. I have tried in the interactions report but can’t get what I need.

Thanks

2

HI Vanessa, you can run an Interactions report on that number and then can see the outcome of each call.

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Here you can see the Result (Answered/Abandoned/Redirected/Transferred) and if/where the call was transferred to.

Does that provide you with what you need?

Jonathan