Report on numbers transferred to

Liberty Converse and Connect Advice
1

Hi, is there a way to run a report that shows how many times an internal number has been called and the results of it i.e. call transferred, no answer etc. I have tried in the interactions report but can’t get what I need.

Thanks

2

HI Vanessa, you can run an Interactions report on that number and then can see the outcome of each call.

image
image1762×771 74.5 KB

image
image1762×771 67.1 KB

Here you can see the Result (Answered/Abandoned/Redirected/Transferred) and if/where the call was transferred to.

Does that provide you with what you need?

Jonathan

3

image
image1938×1080 249 KB

4

Hi

What do I select from the More drop down list. I’m wanting to find calls to an internal number so the Customer category does not fit.

Thanks

5

HI Vanessa, sorry for the delay, yes the Customer field works for all numbers both in and outbound and internal/external.