Reporting on calls in queue after closing time

Liberty Converse and Connect Advice
1

Just wondering if there is a way to report on the number of calls still in the queues after 5pm

2

Hi there @browntj So it can depend on your Contact centre rules and setup and what exactly it is you are looking to report on.

For example. If your queue is set to redirect people out of the queue if no agents are logged in then, if all my agents log out at that time then it will redirect callers and I can report on that - although not the best experience for a caller.

You may prefer to look at the Dialogue reports that can be created to log those coming in after you close.

So there are a couple of things you can do, I guess it can depend really on what and why you are looking to report on calls in the queue after 5pm.

Look forward to hearing from you.

jonathan