We have an on premises Liberty Converse 5.1.1 solution with two servers. Each server has 30 inbound SIP channels and we have noticed that on Monday mornings we are saturating these for long periods. During this time, we have no way to track how many calls the system is rejecting so we can forecast how much extra capacity we are likely to need to purchase.
Is this data easily accessible in a report, or manually available elsewhere, or is it simply not logged as it is over capacity?
Many thanks in advance.
EDIT: I should probably state that this is across all Contact Centres, Contact Portal, Voicemail and Call Queues etc. All services are affected when we hit capacity, so we could do with knowing how many calls to each service we are missing.