Schedule-based skill assignment

Liberty Converse and Connect Advice
1

Hi folks,

I’m trying to work out if there’s any way to have skills/templates on a scheduled basis.

We have members of Team A assisting Team B at certain times of the day because team B are short-staffed due to significant recruitment delays. It’s for a couple of hours first thing in the morning and then providing cover over lunch time.

We rely on a manager to go in and assign/remove the necessary skills to the members of Team A at the start and end of each period of cover. Is this something that can be scheduled i.e. Team A members get auto-assigned the “Team B” skill at 08:00 and 12:00 but it is auto-removed at 10:00 and 13:30.

I appreciate this may be a fairly niche use-case…

Thanks for your thoughts,
Chris.

2

Hi Chris, thanks for posting. Currently Liberty Converse doesn’t support this feature. Could I ask you to raise this in the Ideas portal under the Resources Tab at the top of the page. That way it can get logged properly as a feature request.

Many thanks.

Jonathan.

3

@JonathanRedsell I had a similar enquiry today, Agent splitting the week 3 days on one Skill and 2 days on another Skill. I could not see this on the Ideas page. Could you check and confirm if it has been added and/or looked at by Netcall? I am happy to add it to Ideas if it hasn’t been reviewed. Regards.