I’m trying to work out if there’s any way to have skills/templates on a scheduled basis.
We have members of Team A assisting Team B at certain times of the day because team B are short-staffed due to significant recruitment delays. It’s for a couple of hours first thing in the morning and then providing cover over lunch time.
We rely on a manager to go in and assign/remove the necessary skills to the members of Team A at the start and end of each period of cover. Is this something that can be scheduled i.e. Team A members get auto-assigned the “Team B” skill at 08:00 and 12:00 but it is auto-removed at 10:00 and 13:30.
I appreciate this may be a fairly niche use-case…
Thanks for your thoughts,