Scottish accents for pronunciations

Hi :slight_smile:

I’m finding a lot of our unsuccessful contact portal calls are caused by the system only having English pronunciations. Being a Scottish university, the majority of our callers have a Scottish accent.
I’m checking the failures weekly and putting in new pronunciations as I find them, but has anyone found a way around this? I will be asking support as well in the hope they have a list they could import, as it’ll greatly improve the accuracy of the system and give a better experience to our callers.


Hi Louise,

Thank you for your question!

Our Tuning and Transcriptions team have looked into your query and provided you with a summary report which has been emailed to you.

We hope you find this of use. If you would like to discuss any of the information further please reply to the email or contact your Netcall account manager who will be happy to help.

thank you!

Lisa V