Hi
I have implemented rules, subsets and messages to send emails/text messages to citizens at form submission which works fine. But on the Waste container request process, I want to send emails/text messages to citizens only if a non chargeable option is selected.
Non-chargeable options
- Lost in lorry
- Damaged by crew
- Supply a container free of charge
I have implemented the rule and the subset. But no messages are sent at Waste container request form submission.
Subset
Can someone advice where I have gone wrong please?
Thank you
Mihiri
Mihiri,
Thank you for your question, I will arrange for one of our experienced builders to give you a call to discuss this with you.
Simon
Hi Mihiri,
Have you tried removing the Subset from the rule to see if the rule itself is not the issue?
Regards - Mark
Hi Mark
Thanks for the response. I have applied the subset because I want to send an email/ text message to the citizen only if a non-chargeable option is selected
If I remove the section marked in red, an email/text message is sent to the citizen for any Waste container request form submissions including the chargeable options.
Thanks
Mihiri