Hi all,
A little late this month but the remaining sessions for the drop-ins are as follows:
12th March - The human side of Operational Excellence
How to design effective processes when departments have competing mandates. This week we are thrilled to welcome Claudia Gamboa to discuss the challenges of implementing processes when the different teams involved appear to have objectives. Even the best designed processes can fail if we don’t take these challenges into consideration.
19th March - Handover Analysis
Handovers in processes are the most common places to find problems and therefore opportunities for improvement. In this session we will share various ways to use the different tools Spark offer in order to identify and understand these handover points.
26th March - Folders, tags, search and Archive
In this session we explore core features that help you organise and manage your processes in Spark.