Subset links with user groups

Liberty Create
1

Hi all, first post so apologies if I miss anything.

We have a page that provides a list of cases for each department, so it turns out to be 15 different lists (each has it’s own subset for visibility).
Each user is part of one department, but it’s possible they could be part of multiple.

At the top of the page I’ve added a few subset links: active cases, completed cases, cases out of SLA etc.. but they’re counting ALL of the cases and not just the ones that should be visible to the user of that department, example being a user is part of Assets, the group Assets has 5 cases but there are 25 total (all dept’s) and it’s showing 25 in the badge.

Is it possible to filter these to only the departments/groups that are on screen, or is it a case of making 15 subset links - one for each department and then hiding the ones not relevant to that user?

Thank you in advance.

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Hello!

I have some advice for you, but I will preface this as it might not fit your scenario without further context.

This would depend on what the desired user journey is. If the user should only see cases for the department/s they are assigned to, then I would suggest the list of cases page should use the page base object of the user object. Then you can use relationships from the user object record to the object that contains your cases. This way, everything will be restrained by that relationship from your user and the page and contents will be user record orientated.

2 Likes
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Hi Kurt, thank you for the response.
It’s possible that it’s page base object that’s causing this as I have been using the CASE, I will try this today!