Variable named "SETTING > Days Until Case Abandon [DYNAMIC]" shows 2 different values

[JonathanFS]

I am working on a SAVE mechanism for large application forms where users need to fill out say a large grant application over several days.

They can Save and I send them a reminder link to their portal account email.

However I am trying to use an existing CH variable and it is showing 2 different values.

I want to calculate when the case will be abandoned by using SETTING > Days Until Case Abandon [DYNAMIC] and case creation date, the function works but returns 14 from the variable and not 90 as set.

See variable setup on grants host in build - set as 90

And see variable output onto a page on grants host in build - set as 14
My Composite also uses the value 14, not 90.

Its been a long week, but am I missing something here, or is something else going on?

Thanks
JonathanFS

[carl.robinson]

Hi Jonathan,

I can see editable in application is ticked so it is likely you have a variable editor form somewhere in your app where the 14 is set.

The way these work is that 90 value is your default, out of the box first time. If you edit this value in a variable editor in your UI, this value now always takes precendence. This is what has happened in this case.

If you use your usage tab on this variable you should see where this form lives, and if necessary you can change it to the desired value, considering what other uses this value has.

Carl

[JonathanFS]

I edit the value under Variables usually.

And didnt spot it output here Under Admin > System Configuration.

I will now need to check this value on all of ours hosts is set correctly.

Thanks Carl