Hello, apologies if this has been covered before (didn’t find via search though).
We have a requirement for some of our Agents to go be ble to log into their Group and go into our ‘Admin‘ Busy Code, without being immediately offered a call.
So far from what we can see, they always have to log into the Group, then select the Busy Code.
This is required, as we need to see the Agent in the Dashboard to see that;
(a) they are logged in and
(b) that they are in Admin Busy status,
otherwise when an Agent logs into WebAgent, they have to log into a Group to be seen on the Dashboard, then if any calls for that Group are waiting to route to that Agent’s Skills, the call will immediately be offered to the Agent, thus not allowing him/her to go direct into the Admin Busy code, without first being offered a call.
The reason we need this option, is that we often have Agents doing admin work, but need them to be ready to “go live” quickly, if call queue climbs too high and this way the Supervisor can see who’s logged in and able to be ask the Agent to “go ready” to take calls until the queue level quietens down again.
Thanks all 
