Widget creation

Liberty Converse and Connect Advice
1

Hi folks, is there any way to create a Widget in converse that can show you concurrent users but including all groups in your Contact Centre?

We would like to try and keep an eye on concurrent licence use

Thanks in advance

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2

Hi there, @FeenoAye. That’s a good question. Unfortunately, there is no Dashboard widget that can do what you are looking for at present. Do add this to the Ideas portal though, as it would be a good widget to have, and I’m sure a number of people would benefit from it.

However, there is a Concurrent Agent Report that you can use to keep track of your licensing.

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Kind Regards.

Jonathan

3

Thanks very much Jonathan, I will add it to the ideas portal.

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