Back in March, @dave.amps posted a topic on what you can do to help your Contact Centre Agents work remotely. Click to view Dave’s blog post.
With a number of our customers saying they are having issues with calls going to their Agents personal voicemail, I thought it handy to raise this very important setting and give you a little more detail into how it works.
So over in our eLearning portal, is a quick and easy 5 minute course, that guides you through what this features does and how you can enable/disable it.
You can find the course here Liberty Converse: Contact Centre - Require agent to explicitly accept the call.
And if you have any questions then please come back and ask away.
Regards,
Jonathan Redsell
Trainer.