Remote Working Contact Centre's - Tip

Back in March, @dave.amps posted a topic on what you can do to help your Contact Centre Agents work remotely. Click to view Dave’s blog post.

With a number of our customers saying they are having issues with calls going to their Agents personal voicemail, I thought it handy to raise this very important setting and give you a little more detail into how it works.

So over in our eLearning portal, is a quick and easy 5 minute course, that guides you through what this features does and how you can enable/disable it.

You can find the course here Liberty Converse: Contact Centre - Require agent to explicitly accept the call.

And if you have any questions then please come back and ask away.

Regards,

Jonathan Redsell
Trainer.